Keep your cool, bring your documentation, and calmly explain the problem. Any dealer on the good side of customer service will take care of the problem. First work with the service writer, and if he/she will not correctly address the problem, then go to the service manager, and so on up the line. Play your "I want to get along with you if you will correct the problem" cards until they are exhausted at the dealer level before you go to Ford customer care.
