Originally posted by caltour:


Don't know about PA law, but here in CA you would probably now have an enforceable oral contract for the terms stated above. But oral contracts are hard to prove in court. So see if you can get the stealership to write you a new work order with the above terms in it before they do any more work. Tell them you are concerned about the problems they have encountered so far and you just want to know where you stand IN WRITING. Explain that you will be a loyal customer in the future (note: that's a big lie; you shouldn't go back to them) and that you just want to have a new work order that reflects the agreement they already have with you.


In fairness, they should have given you a free rental car as soon as they realized they blew the diagnosis. And they shouldn't charge you for anything but the parts and labor that really fixed the problem.




perhaps that new work order idea will work. As far as a rental car my car is not under a warranty or anything w/ Ford, nor did I buy it there. I just needed A ford dealership to work on it b/c I couldnt fix it myself. So that being said I didnt think they were obligated to give me a free rental. Maybe if I argue that point they will deduct some $ from the bill.

Justin 98.5 CSVT # 4887 of 6535 (born 2/28/98)