Sorry to hear about your problem. However, I do have a solution. My Ford dealer was incapable of getting my car aligned and having the wheel on center. After trying several times to get it done right at the dealer, I took it to a suspension shop with a laser guided alignment tool. They got it perfect the first time.
Moral of the story, sometimes the dealer isn't the best place to take your car for work. Specialty shops often know more and have better equipment to service your car.
