the reason why i do not like outsourcing is because when i called dell for information.. i have this lady that sounds like she is from india.. and she says her name is samantha..hahaha.. and then she talks really slow.. and like i was stupid.. and that happens everytime i called them.. haha.. and they have no customer service skills.
she just "sounded" nice and that was about it.

sorry its not as hightech as your answers but it hits my homefront.