The Ford customer relations number is 1-800-392-FORD. It may not help you much though. Ford no longer answers the phones themselves. They have contracted it out. The main thing that the Customer Assistance Center does is call the dealer back and let them know that they still have an unhappy customer (as if they didn't already know that). They are toothless. You can ask for the Ford rep to discuss this with you. Sometime they will and sometimes they won't.
Have they provided you with whatever their objective evidence of abuse is?
Your best recourse may very well be small claims court.
Before going further, it would be good to know what sort of warranty is involved. The factory warranty would have ended at 3 years or 36,000 miles, whichever comes first. Do you have an extended wattanty? If you do, is it a Ford ESP or is it something else?
