Originally posted by eepals:
How long did they take to do the job?



Heh. Eight weeks for mine. It WOULD have taken about a week, if it weren't for all the screwups. Count on them needing to tear the engine down (they might even pull it) to diagnose what needs to be replaced, order and wait for the harnesses, and then actually do the install. You really should print off the complete recall document from the CEG site so you KNOW what's called for. It will make a huge difference in dealing with the service manager.

In my case, they replaced all the harnesses. They also broke my windshield when a mechanic dropped a wiper motor into it, had to refinish the windshield frame in their body shop, had a fire in the service bay that closed it down for a day (three vehicles destroyed), broke a power steering line that had to be ordered and replaced, and then...AND THEN...had the audacity to call me up and tell me that I had a $1400 bill. I had agreed up front to pay for a new radiator, radiator hose, and water pump belt (these were unrelated to the service), but they were trying to convince me that I owed for parts that were covered by the recall, and I ended up firing off complaints to Ford Corporate Customer Care, the dealership management, the BBB, and I even was trying to get local media in on it, and then finally they said "Just come get it, no charge". And even then I brought it back because there was a power steering leak and the A/C wasn't working.

The point is, though, having that recall in hand, I could point to every single item that they were trying to charge for and say "That's covered." It's invaluable knowledge.

"Think of it, if you like, as a librarian with a G-string under the tweed." Clarkson on the Mondeo.