Well unfortunately when taking it to a shop you have to count on "mishaps." It isn't right but something I have come to expect. You would think common sense would tell you to check everything that was reinstalled (like wiper arms) before giving the car back to the customer but no one said that there are bright people working in some shops....
A good rule of thumb is when you do find a good shop.....stay with them, even if it costs you a little more money.
It really sucks what happened at the shop with tires. What occured was uncalled for. Me personally probably would have snapped and gone to jail (trust me I have gotten cops called on me before).
