i have been to 3 dealerships in the past year. i found Colony Ford in Meriden, CT to have poor customer service, but a genuinely nice staff. not all that accomodating, but pleasent to work with. Dowling Ford in Cheshire, CT has the best service of any Ford Dealership i have ever been to. We've had better service from our Honda, Audi, and Land Rover dealers, but for Ford this is one of the best dealerships around. The last dealership was by far the worst. Colonial Ford in Danbury, CT has horrible service. not only did i feel unvalued, but i was offended by the attitudes of their workers. they acted as if a simple oil change was a huge hassle and i waited longer than i had at any other dealer. they also tried to charge me $55 for a brake inspection. there reasoning was that they would have to remove each wheel for the inspection, but doesnt that take about 5 minutes with an air gun? i also found the way they drove my car around the lot to be reckless and un-nerving. i left that dealership refusing to ever go back. i would get my oil changed by a meineke before i would allow them to ever touch it again
