Too funny you guys bring up Dell. I actually had to call them Saturday with a tech request. I'm pretty sure my power supply died on me so I called since I have on site tech support through the end of next year.
I got a guy that I could barely understand, but at the same point, he was able to speak well enough to help me run through a few basic things to hopefully narrow it down to the power supply being bad and I only had to wait about 3 minutes on hold before getting put through to him.
Rick