Just got mine today, and experienced similar problems at first. Re-disconnected the battery, and read the sheet again from KKM. They said to try using an exact-o knife, I didn't have one hand, but I did have a straight razor. Very carfefully I shaved away at what I thought was clean, siliconeless bare metal, and sure enough a whole later of the crap came right off.
Once I saw the metal start to barely curl from under the razor, I immediately stopped doing that contact and moved on.
After about 15 minutes, they were all done, and gave them another good sanding and installed everything back together.
It's raining so I don't really have any safe chance to check it out, but the car runs fine, and seems a bit more torquey than before. Also the secondaries sound like they're opening at ~3200 now, sure sign that the chip is most likely working.
Will report back when things dry up about WOT power and redline raises.
