BS, not made to be removed my arse.
They take "brute force". Get a pair of gloves, and someone to help you that is also wearing gloves. Take a pry bar and shove it in the middle until it is wedged. Twist and pull at the same time. Out they come!
Oh, make sure you take the screw out first!
I can't believe they actaully told you they wern't meant to come out, that makes me laugh as everyone I have ever seen with a Bassani, has taken them out!
I guess they are just covering their arses
