Contour Enthusiasts Group Archives Forums General General Question about Dealerships

UPDATE-
I was at it again today. I called the 1-800 number & the woman I spoke with said that the only thing I could do was set up an appointment with the dealership & have them inspect the car. She told me I would have to pay an inspection fee & the dealer would tell me if I needed to buy a new dash or not. I told her I already tried to meet with them & they don't want to, but she didn't believe me. I told her that all I want to do is find a permanent solution for the problem that both sides feel is fair. She asked if I wanted financial support, & I said I just want to talk to someone who cares to fix the problem. Next, she called the dealership to try to set up an appointment for me, but she couldn't get ahold of the Customer Relations Manger.
Next, I called 1-800-FORD-SVT & I'm currently working with a contact there who has asked me to fax him all of my information so he can see what he can do. He said there is an employee there who owns a CSVT & he is having the same problems I am with the dash & they are working on getting it taken care of too.
Thanks for all of the advice guys. I'm being very persistant & I think they are starting to see I'm not going to quit. So far the hardest part has been staying calm with some of the rude people I've dealt with. They treat me like I'm dumb & they don't listen very well. I just wish I could speak face to face with someone because it's a lot harder to be mean when I'm standing right there in front of them.