Call the Customer Service number that Mark (Beachboy) posted.
Since I'm bored and can't sleep, here's my Ford story:
I got a new Explorer back in 2000 that fell off a roll back. It had 500 miles when all the power steering fluid drained out, so I called Roadside Assistance (Ford) and got a tow. While the guy is hooking up my ride the chains let loose and the Explorer fell 4 feet to the ground!
Trashed both front fenders (chains hit them), rear bumper and tow hitch.
I took the truck to my own repair shop for an estimate, $4500 and that was before it went on the lift to check for further under carriage damage. The truck actually sat crooked and had a vibration in the front end.
I called CS number and got Mr. Jones on the phone. I told him that I wasn't keeping this ride and to hook me up with another Explorer. I also told him that I would be calling him every day until the issue was resolved. It only took 4 days of phone calls to get me a new Explorer.
Moral of the story...be persistant!! Make your complaint, get the CS reps.'s direct line (or extention) and then continue to follow up with this rep., don't wait for them to call you.
Good luck!
