That is an absolute joke. Take that work order and go up the chain of command until you get your money back. When I worked for Acura, we would have to get to guys to lift up the NSX's onto a floor jack, because the lift arms would never fit.
If you signed to have your oil changed for 19.99 or whatever, that all u should pay. So I say find the service manager, then the GM, then the owner if you have too.
-Tim
