Yes sho shop is a very small business, doesn't upgrade their website, and doesn't have particularly good customer service. I myself have talked to Vadim on several occasions and he certainly seemed to be very knowledgable about our cars. He has no problem just talking about our cars, and sharing alot of information.
I spoke with him very recently about everything that he offeres for the 3.0 upgrade. Right now there are not really "stages". He has been looking into doing a big valve job on the svt heads, but is worried about the valves "burning out". Now I don't know much in-depth information about the specifics of heads, but basically what he was trying to explain was that with the vavles in there wasn't much room left within the head, and that it MIGHT not be reliable. One again he wasn't positive.
Now one thing that I am wondering is whether or not headwork is really worth it on the svt. David z has big valves, P&P heads, and more aggresive cams, yet he only dynoed at around 5 - 12 Hp more than vadim (sho shop). vadim had no headwork done except for some port matching.
So, I found the best way to get a hold of vadim is too call in and leave a mesage, or fax them your question with your phone number on it. Whenver I faxed him I got a response that day.
Hope this helped
James