all the info I gave you was second hand from my manager who has been doing car stereo for the last 14 years, Ive only been here for about 2 months so I'm just learning the specifics of brands..
Problems do occur, with radios, with any brands. Its just that in the last few months we've had a few problems with eclipse. The problem with eclipse is that they require you to register your radio including the ESN (electronic serial #) for you to get the the 1 year theft or 1 year service warrantee. if you get it installed at a certified eclipse dealer you get the 3 year service warrantee.
The problem we've had is with the service warantee, and with the slow service department at eclipse. We've had customers send there 1 month old troubled units in only to not have a radio at all for a month and a half to 3 months while they fix the unit. What kind of a service warrantee is it if you spend 1/4 of your warrantee time without a radio?? If it were just about any other brand I would be able to just swap it out and give you a new radio myself. But the Eclipse brand is so protected.
As for the theft warrantee, we have seen about 3 cases this month where a thief has made a non-detachable eclipse into a detachable face, leaving the chassis in the dash. For the 1 year theft warrantee, Eclipse requires that the entire unit be stolen for them to replace it. In all 3 cases it was a total loss to the insured and they had to pay for a new unit out of their insurance deductable.
Listen, Eclipse does make good units, they are just a pain to order (they require you to order multiple units), a pain to ship (trans-shipping), and a pain to deal with (listed above)
Also keep in mind that I am not making any $$ off of this CEG thing I am doing. The prices I quote are the prices that I am allowed to sell at from our sister distributing company on a monthly basis. the prices change from month to month, and quite often there are very sweet deals floating around (sometimes even at cost). A couple of people have asked for quotes from me only to come back and say they found it on the internet for cheaper. And some of the prices people have given me are below multi-unit dealer cost. But just remember that my company will fully stand behind warrantees. I am only doing it to help out CEG. Ask anyone on the boards and they tell you I am a person of honest advice who will always answer questions. Heck, one CEG'r was asking me for a price quote and I actually sent him to etronics becaue I knew they were having a big sale on the item and I couldnt match their price.
I was actually in the process of having my manager order one for you when he gave me all the info. So I thought I would do the CEG'r to CEG'r thing and tell you what he said for a heads up.
