My goodness. I followed that thread for a while but just caught up on the last few days of it. It was extremely enlightening and extremely disappionting.
I can understand why the dealer service dept. folks have been "broken" by the system that Ford has put in place. I feel bad about it, I really do. They are put in a tough spot, trying to balance their own interests with their customers. Ford has done this to them. However, for them to be so rude, condescending, arrogant, mean-spirited, contradictory, indifferent, etc. etc. etc. is totally unacceptable.
I realize the service folks are in the middle on these warranty jobs, but the end (getting Ford to change its flat rate policy) does not justify the means (screwing over the vehicle owners).
Those guys are real a-holes. The more of that thread I read through, the more amazed I became at how f*%ed in the head that they are.
One of the service managers actually made it sound like the owners were not entitled to a free harness repair even though it's covered by a special Ford program.
If they think that us calling Ford and complaining about ANYTHING will do any good, then it is they who don't get it, not us. That stupid 800# is the most worthless thing ever.
I already knew that the service depts. had less of an incentive to do warranty work, but I had no idea that some of them go so far out of their way to avoid doing the work or to do it in a shoddy fashion just to save time.
