I'm sure Big Jim wouldn't do this. But here is what I believe is the biggest source of dissatisfaction. Check out this thread copied from FlatRateTech's website, before they took it down.
It doesn't really matter how good the hardware is if the customer support is not there.
http://tlcc2000.dyndns.org/Automotive/95FordContourWiringFlatRateTechWebForums20020410.html I love my Contour, and am still enthusiastic about it. I'm not so hot on the whole of Ford. I'll give the Mondeo a look when it is out, since that is in my time frame for my first
really new car in about a decade. (Wifey gets the new ones, and I've purchased used.)
But I've really gotta see a real comittment to the customer. Since just about every Ford dealer is now a BlueOval certified dealer, that tells me there wasn't much substance to that program. Perhaps BigJim could comment on the reality of that statement.
TB