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Joined: May 2003
Posts: 91
CEG\'er
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OP
CEG\'er
Joined: May 2003
Posts: 91 |
You all may have forgotten about it, but I have not. The reason is that I still do not have a y-pipe that fits my car. Just some background info:
-Placed the order in May
-Credit card billed in June
-Promises of delivery continuously from early July through the end of August
-The y-pipe shipped mid-August and arrived on September 10
-Attempted install myself, only to find the y-pipe was not even close to fitting
-Took it to a mechanic who told me he would have to make at least three cuts/welds to make it work, but was worried about totally mutulating the part. He did not want to even attempt it.
-Called Performance Fords September 26. Alex told me he would get a new pipe made, have it test fit and sent out to me. This was the last time I have heard from him.
I have called Performance Fords probably 50 times. I always leave messages, but never get called back. Business must be good for them if they don't even have time to return a call in 47 days!!!
I wanted to post about my experience for two reasons. First, I am frustrated as hell that I gave these people $285 for a part that is useless. Second, to let other people know how poorly Brullen and Performance Fords treat their customers.
When this situation is resolved, I will post again and let you all know what they did to make it right. If they can somehow make me a happy customer, I will give them the credit for it publically.
Moral: investigate the source you are purchasing from before you make the purchase.
06 Mustang GT - stock
96 SE V6 5spd Midnight Red - 15.9 @ 86.8
150K miles
Mods: Bilstein struts, H&R springs, Borla Cat-Back, Brullen y-pipe, Gutted Precats, SVT UIM+LIM+TB, K&N FIPK, , DMD, Magnecor KV85
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Joined: Nov 2002
Posts: 8,143
Hard-core CEG'er
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Hard-core CEG'er
Joined: Nov 2002
Posts: 8,143 |
You should definitely get your money back...
This isn't the first time Brullen has had fitment issues with their products correct?
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Joined: Mar 2002
Posts: 837
Veteran CEG\'er
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Veteran CEG\'er
Joined: Mar 2002
Posts: 837 |
You should contact Brullen directly!! They have 2 phone numbers listed 1-905-641-4778 and 1-905-415-7733 As for Performance Fords, they had potential, but their customer service (or lack there of) has lost them my business... 
CSVT
Feels Like Heaven
Goes Like Hell
Profile
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Joined: May 2003
Posts: 91
CEG\'er
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OP
CEG\'er
Joined: May 2003
Posts: 91 |
Originally posted by Bridge:
You should contact Brullen directly!!
They have 2 phone numbers listed
1-905-641-4778 and 1-905-415-7733
As for Performance Fords, they had potential, but their customer service (or lack there of) has lost them my business...
I have tried to contact Brullen as well. Twice I have talked to the secretary (?) and left messages, but no one has called back. I called the second number you listed. I will try the first one and see if it gets me any further. Thanks.
06 Mustang GT - stock
96 SE V6 5spd Midnight Red - 15.9 @ 86.8
150K miles
Mods: Bilstein struts, H&R springs, Borla Cat-Back, Brullen y-pipe, Gutted Precats, SVT UIM+LIM+TB, K&N FIPK, , DMD, Magnecor KV85
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Joined: Apr 2003
Posts: 2,779
Hard-core CEG\'er
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Hard-core CEG\'er
Joined: Apr 2003
Posts: 2,779 |
The second # is Allesondros cell I believe. I am in the same boat. Remember when I told you about getting a refund? Still hasn't happened!! I 'm just as pissed as you are. This is absolutely horrible service and product. It's just like buying something off of Ebay  . Actually, I have had less problems on Ebay than on here!! It's cool though, I am a semi-patient guy. I would say let's just bomb their phone with call after call, but $13.00 in long distance, international for a few calls is a killer. What else can we do?!  
99 SVTC, T-Red, #652/2760-12.8.1998
Mother#@%@!* did I sound abstract?
I hope it sounded more confusin than that!
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Joined: Jun 2000
Posts: 1,231
Hard-core CEG\'er
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Hard-core CEG\'er
Joined: Jun 2000
Posts: 1,231 |
Originally posted by JonnySVT:
I would say let's just bomb their phone with call after call, but $13.00 in long distance, international for a few calls is a killer. What else can we do?!
Did you see the thread about that guy who bought the EVO on ebay?
-06 GTO Torrid Red/M6
-98 LS with BPU
-05 Honda Odyssey EX-L
mv .zig ..\for\great\.justice
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Joined: Apr 2003
Posts: 2,779
Hard-core CEG\'er
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Hard-core CEG\'er
Joined: Apr 2003
Posts: 2,779 |
99 SVTC, T-Red, #652/2760-12.8.1998
Mother#@%@!* did I sound abstract?
I hope it sounded more confusin than that!
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Joined: Jul 2002
Posts: 4,714
Scourge of the Master Debaters
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Scourge of the Master Debaters
Joined: Jul 2002
Posts: 4,714 |
Short synopsis: guy bids on a customized, one-of-a-kind EVO, wins the auction, but the winning bid is way below a regular EVO's invoice. He contact the dealership about delivery, the dealership says they got a bid from a broker (the bid wasn't on eBay) so they were giving the car to the broker. The story was posted on hundreds of boards reaching hundreds of thousands of people, many of whom called the dealership and Mitsubishi corporate. After the weekend, the dealership finally caved and sold the car to the winning bidder at the winning bid price.
Beer is my Gatorade.
Hooray Beer.
'98 "Sport" Pacific Green
'98 E0 SVT Silver Frost
Pictures
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Joined: Jan 2001
Posts: 2,118
Hard-core CEG\'er
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Hard-core CEG\'er
Joined: Jan 2001
Posts: 2,118 |
Originally posted by hetfield:
After the weekend, the dealership finally caved and sold the car to the winning bidder at the winning bid price.
Wow, are you serious? That car was a steal at the price it was won at ($26,000 i think) You got a link to the conclusion of tha saga??
"Moore has also accused the American people of being the stupidest, most naive people on the face of the Earth. And after last weekend, he's got the box office numbers to prove it!"
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Joined: Jul 2002
Posts: 4,714
Scourge of the Master Debaters
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Scourge of the Master Debaters
Joined: Jul 2002
Posts: 4,714 |
The guy (MarkD) posted an email from the dealership in the original thread (at NASIOC). Considering the thread was at ~115 pages when I last looked, getting an exact link would be a little time consuming  , but you're welcome to check it out yourself. The thread is in the "Dealerships" forum, and currently has over 3500 posts in it. The last page has a post from someone who claims they called the dealership and the receptionist (gawd I feel sorry for that woman) said MarkD came to the dealership and purchased the EVO.
Beer is my Gatorade.
Hooray Beer.
'98 "Sport" Pacific Green
'98 E0 SVT Silver Frost
Pictures
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