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Joined: Jul 2001
Posts: 3
Junior Member
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OP
Junior Member
Joined: Jul 2001
Posts: 3 |
Around 69K miles I started getting the classic rumble/vibration from the rear passenger side wheel. Car is under extended warranty, so I took it to the dealer, as the warranty says that front and rear wheel bearings are covered. Diagnosis was that the bearings needed replacing, but could only be done with a new hub assembly, which had a part number NOT covered under warranty. So I owe the $150 diagnosis fee (kinda like gambling to see if a repair is covered) as well as the cost of the repair - close to $400 in total. Wouldn't have asked to check for warranty coverage if the literature didn't mislead me...
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Joined: Mar 2001
Posts: 1,083
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Joined: Mar 2001
Posts: 1,083 |
you got screwed! They charged you $150 so they could charge you another $250. I would raise hell. Call other Ford dealers and play dumb. See what they say and go back and kick some A$$!
1998 SE ATX Dual exhaust Body conversion Nakamichi CD-40z HU Sound by Crystal Mobile Powered by a/d/s M860 AMP My Ride
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Joined: Mar 2002
Posts: 1,040
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Joined: Mar 2002
Posts: 1,040 |
$150 to confirm your diagnosis, that's a ripoff.
Rear bearing /hub can only be replaced as one unit.
I'd move discussion to next level in dealership, then Ford (assuming it's their warranty).
98 Mystique LS v6 atx 110,000km
97 Contour LX v6 atx 125,000km
stock CD on LS, cass on LX
spoiler, tinted windows on LS only
4 wheel discs on LX only
All other available options on both
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Joined: Jan 2002
Posts: 68
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Joined: Jan 2002
Posts: 68 |
I have to agree with the others - you are getting the shaft. My rear spindle assembly was replaced at my Ford dealership for approx $200. I paid it in full as it was not a warranty repair!
Good Luck,
Jab
Learning about cars from my Contour 95 LX - PLEASE do NOT BREATHE on my wiring harness! I can't afford a new one!
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Joined: Jul 2001
Posts: 3
Junior Member
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OP
Junior Member
Joined: Jul 2001
Posts: 3 |
Thanks guys. I've escalated to the dealership manager, who is holding the party line - it is a non-covered part, and I agreed to the $150 diag charge if the part wasn't covered. I was sure that it was a bearing (and my ESP says it covers f/r bearings) because when I first heard the noise, I was out-of-town and passed by the local Ford dealer, who was nice enough to send a tech to test drive the car, and the guy said it was definitely a bearing.
What was worse, is that the car went into the shop on Friday, was taken apart and not reassembled for me, so I was stuck without a car for the weekend...no offer of a loaner or rental...and barely an apology from the dealer. The extended warranty is simply a ripoff. If Ford cannot help me out with this, they've lost me as a customer...and I've put almost 300,000 miles on Fords between this Contour and my old 89 Escort GT (215,000 miles before clutch #2 went and I had to say bye bye...)
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Joined: Mar 2002
Posts: 1,040
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Joined: Mar 2002
Posts: 1,040 |
If you are forced to pay first, and fight Ford later, make sure you get the old hub/bearing.
98 Mystique LS v6 atx 110,000km
97 Contour LX v6 atx 125,000km
stock CD on LS, cass on LX
spoiler, tinted windows on LS only
4 wheel discs on LX only
All other available options on both
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