Contour Enthusiasts Group Archives Forums Modifications Duratec Performance Big problem with Dtec Tuning

I ordered their heat shield for my buddies B-day over a month ago. They have not returned any of my nearly 10 emails. I made an instant payment with my Paypal account, so it's not like they can say they never got the money. They do not have a phone number listed on their site either. I was hoping maybe some of them cruise this forum, or someone knows them. Any help???

read the next thread down.

And please use the search feature.

Mike

Using the search feature isn't the point. The point is that D-tec is giving really crappy customer service and they should have this brought to their attention! I think that they should also be taken off the list of part suppliers that we have on this website if they want to operate like this. thats my 2 cents

Jerry

no doubt,you shouldn't holler about searching when it won't help this guy,or the tons of others that are recieving absolutely NO customer service whatsoever from these guys...
everyone keeps with the they're busy statements...i say bs they are not too busy to return an email,or even to post on here,and let everyone know what's up..i'd be pissed off too if i were one of these guys...i'd be posting on here too about it,so others don't have to go through with the bs...

Amen Chris. I was thinking about ordering one myself. But by the time Id get it, the air is going to be so cold rolling off the snow that I wouldn't need it.

I understand people being pissed about the service from those guys...hell I would be too. But how does posting TWO different threads bitching about it help anything? I think all Boss was trying to say was "hey look right below this there's already a HUGE thread about this problem" instead of creating another one. I feel for you guys and I'd be issed too but sheesh cmon.

If they can't fill the orders right now, they should stop taking orders until they are back up to speed or at least let the purchaser know in advance.

I would be pissed if I ordered it and it took weeks to get.

Actually, the first thread wasn't started in order to complain about them. It was just hijacked.

Yea they have made mistakes...and im sure they are not doing it on intentialy, remember, if any of you were in they Pics fourm you'd know that Chad was assulted by the locla police for no reason. And that hes facing court and litigation for supposetly damaging a cops radio and sueing the poilce for excessive use of force.


Im sur him and his friend who strarted this are probably using there time and money to get thoese police bastards who did this to him.....


Now are they being responsible with the way there treating customers or business???? Im sure a lot can say no...and im sure a lot can say that theres a better way to let customers know..

But i feel like they need a little slack and regardless of whats going on, we need to support our fellow CEGers...I do reconmend people wait from oredering until everything has ben solved...and i also feel that eveyone ahs the right to post whats going on here, but i feel bashing them when we donlt know exactly whats going on is completly uncalled for and stupid....Until we know for a fact what has happened eveerything is speculation and Opinion, not fact...I jsut wanted everyone to know that so people dont jump to conclusions that are unwarrented.


Roz

If you can create a post with pics, tell your story, and reply to others, you should have the time and decency to reply to your customers.

I, too, hope everything turns out OK for them. I don't think anyone is jumping to conclusions. No one knows what is going on and would at least appreciate a "We received your order and we're backed up. Give us a little time".