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Joined: Jan 2001
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Hope I can get some advice.

I took a set of rims in for refinishing and I am not happy with the job. What can I do?

The shop called me and said my wheels were ready. I went in and took a look --- well right away I know the job was poorly done. It looks like there are a few specs of dirt under the clearcoat, small pits still in the machined surface (and the rims were in pretty good shape when they went in). Looks like the guy that works the lathe did a bad job. Looks like the painter did a bad job.

I pointed a couple of the flaws to the guy behind the counter. He seemed a little embarassed and asked me to leave the wheels and he would call me back next week to come and get them (presumably after they fix them)

Here is my question: What can I do if I am not satisfied with the work?

Do I refuse to pay and ask for a used set of the same rims, that I gave them, to get refinished somewhere else?

I wish I could go back in time and just have chosen another shop.

bummer

Joined: May 2000
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Work with the shop to correct the problem, if possible. You did the right thing by pointing out the problems and not taking possession of them. The rep did the right thing by having the wheels done again. I think you will be fine in this situation. Getting 3rd parties involved is always a last resort.


'98 SVT
KKM / TH fix / Mobil 1 / Synth tranny cocktail / JVC LX-30 HU / 10" JL sub / Alpine V12 amp / Panther 199 wheels / Kuhmo Ecsta 215/45/17 / Bosch +4 / Ford Motorsport wires
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you did the right thing man...keep on them until they fix everything to your satisfaction. They are doing the right thing by trying to fix the problem. I know this doesn't help this time but, next time you go to a place to have work done ask to see pictures or actual things they ahve do before...if it's a good buisness they will have no problem showing you. They would be proud of thier work. If it's a bad buisness they won't want to show you or won't have any photo's.

Word of mouth can be a winner or a killer to a small buisness


Later, rainshdw


98EO SVT, Black #30
Born on 25 March 1997
You don't like it???...GTFO!
rainshdw

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