Idiots. People who take their car in should at least be paying attention to what is going on.

I took my Contour to Jiffy Lube it's whole life for trans/coolant flushes and no issues. I have taken my Evo for oil changes at Jiffy Lube also. When taking you car in for ANY service you need to be "involved" with what is going on.
Yeah it is wrong to charge for stuff never done but at the same time a smart consumer would never leave themselves "open" for this kind of thing to happen in the first place.