Bill Estes Ford in Brownsburg, IN. Took the car in to have the brake pressure control valve recall done and to have an alignment(steering wheel offcenter and vibration during braking). I dropped it off on Sunday night because I couldn't get away from work to just go drop it off. They open at 7:30 and by 8:15 I had a phone call telling me that the alignment was off but that the rear drums needed resurfaced. I let them do that because I knew they would probably need something done. Called me back by again before 10:00 and said the car was done. I went and picked it up to discover that not only had they done all the work I asked, but they also took had taken the initiative to send someone on a parts run to another dealer to get the spring shields for that recall(we'll see how those work out), it looked like they had washed the car, and the kicker for me: the total price was over $70 less than I was quoted on the phone
. That is the second time I have had my car there(fourth if you count my last car) and I've always gotten great service on the car, car was done before I was told it would be, the staff has been really nice and easy to communicate with. I've been recommending everyone that will listen to me take their cars there, just thought I'd share since most of what I see on here are bad dealer experiences. :p
