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Today I went with a friend to check out an 06 Mustang for him. A younger guy came up and started the usual questions, talking about financing and all that crap when my friend asked a question about HP in the mustang. The salesman said he didn't know in some odd way and I kinda thought he didn't know much about cars but hey, this is a ford dealership and he should know this question I had for him. I pointed at my car and asked him what it was. He said with some hesitation, "well, um...its a GT Escort isn't it?" Then I lightly went off on him about working at FORD and not knowing about the Contour or SVTs for that matter. I asked him if he knows anything about cars and his response was well I do own a 95 Mustang GT. I asked him if we could get a smarter salesman and that I couldn't believe our only Ford dealership had come to this. I guess the article about the SVT division in this months Car and Driver was right "SVTs will now be sold in dealerships where the people working there can't tell the difference between boost pressure and tire pressure"
I'm done with my rant now, continue with your daily routine
Alex
00 T-Red/Tan SVTC
#1964/2150
167 HP @6800
153 TQ @3000
Sold-
98 'Tour SE 24V 5-spd
149 HP @5900
148 LB FT @4300
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What a tool! And that dealership is one of the better ferd dealers in the state!
Originally posted by Chickens:
Religion can't do much for ashholes (unless you are an alterboy)
98.5 Se w/SVT mods
98 E0 SVT~ sold
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Joined: May 2000
Posts: 21,197
I have no life
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I have no life
Joined: May 2000
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Dude it's just a job to some people. He probably used to sell washing machines at Best Buy. 75% of salesmen are out to sell their product and don't know or care to know the exact specifics. Buyers want something that looks good. Most don't care about power. Not everyone is a racer. Who would know what an SVT Contour is? Auto enthusiasts don't even know.
-'96 SE MTX 3L
-'98 SVT 1,173 of 6,535
-'05 Mazda 6s, loaded, g/f's ride
-Need a 96-00 manual on CD? PM or email me
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Originally posted by Todd aRRRRRRRRR.:
Not everyone is a racer. Who would know what an SVT Contour is? Auto enthusiasts don't even know.
Doesn't matter if he knew the trim level, but the fact that he didn't know it was a Contour is what gets to me.
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Originally posted by Rouar:
Originally posted by Todd aRRRRRRRRR.:
Not everyone is a racer. Who would know what an SVT Contour is? Auto enthusiasts don't even know.
Doesn't matter if he knew the trim level, but the fact that he didn't know it was a Contour is what gets to me.
the cars been out of production for six flippin years, dude. 
02 Mustang GT... Tuned by Nelsons. Low 12's, anyone? 
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He shoudl know off hand product info if he is going to be presenting it to customers  Never try and sell anything that you aren't imformed about, especially when its something as large as a new vehicle purchase!
Originally posted by Chickens:
Religion can't do much for ashholes (unless you are an alterboy)
98.5 Se w/SVT mods
98 E0 SVT~ sold
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once you realize that the majority of car salesmen don't know jack about their products and it behoves you to learn about it, the easier it will be. I got irritated when my salesguy didn't know the rear end gear in my Liberty...my g/f told me I was being stupid...
Ryan
Trollin!
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Originally posted by Rouar:
Originally posted by Todd aRRRRRRRRR.:
Not everyone is a racer. Who would know what an SVT Contour is? Auto enthusiasts don't even know.
Doesn't matter if he knew the trim level, but the fact that he didn't know it was a Contour is what gets to me.
Is he supposed to keep track of discontinued models that were sold 6 years ago?
The majority of lower level salesmen (such as car sales) bounce around from job to job, they could sell anything. As Todras said, one month it could be washing machines, 3 months later it could be cars. Car sales has an extremely high turnover rate. Most people joke that dealerships have a revolving door in the back for new hires.
The salesmen who know thier ish are either car enthusiasts themselves (very unlikely) or they have been in the car sales business specifically for some time. To be honest, you would be very surprised to find out how little car salesmen know. I found that out last summer first hand. They dont know anything about the cars that the car company doesnt feed them out of a brochure, which means their info and comparisons are based on tricky wording and biased tests. Which I guess means he should have known the HP 
Anyway, it doesnt surprise me in the least he didnt know what your contour was. Especially if it wasnt an old SVT dealer.
#4559 of 6535 born on Feb 17, 1998
Black 1998.5 CSVT
FOR SALE [cleaning house]: SVT rear swaybar. Reasonable offer and its yours!
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Originally posted by MxRacer:
the cars been out of production for six flippin years, dude.
You think? Given the Contour's reliability history you'd think he would have seen at least one in the service bay at any given point.
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Originally posted by XKontour98:
He shoudl know off hand product info if he is going to be presenting it to customers Never try and sell anything that you aren't imformed about, especially when its something as large as a new vehicle purchase!
Exactly. I understand not knowing about the contour. Like its been said, it hasn't been produced for 6 years. But if you are selling a product, in this case a car, you should have at least some general knowledge about them. Power, price, mpg, trim should be general knowledge to a salesmen.
[rant on]
In continuing with a rant, my local ford dealership sucks too. And I'm not even talking about the salesmen approach, but the mechanics. When I bought my svt, the shift tower on top of the tranny broke about a week after I got it. Sure enough, the dealership (not ford) that I bought it from covered it under warranty, and they sent it to the ford dealer. After waiting twice as long as I should have (they ordered the wrong parts) I recieved my car back and just a day or two later, it had its second trip to the ford dealership, because upon disassembly and inspection of the tranny, they didn't tighten something down well enough and a part went launching through my tranny case. Friggen rediculous. No doubt this is the same dealership that 2 year prior to my problem, blew the engine on my cousins Cobra doing a simple recall on it, because they dropped something into the block (somehow) and didn't feel the need to retrieve it. Some places...
[/rant off]
2000 Contour SVT
SF - #542 of 2150
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