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Joined: Dec 2002
Posts: 94
CEG\'er
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OP
CEG\'er
Joined: Dec 2002
Posts: 94 |
So the story starts last week when I went to change my oil. I had my oil chnaged at Fair Oaks Ford in Naperville and they torqued the drain plug so tight I couldnt get the thing to budge and didnt want to take the chance of stripping it on the day before Thanksgiving and being screwed. So, I took it back to Fair Oaks Ford yesterday....this is were I start to get pissed! They tell me they cant get my car on any of the lifts because it sits to low (car has never been lowered) other than having 17's on it. After just under 2 hours I get called to the cashier because my car is finally done and the girl tells me that my oil change will be $57 and some change. I about fall over! I take the bill out to the service department and they tell me they had to jack it up by hand so they charged me an extra $35. After arguing with this moron I finally got the Asst. Service Mgr. who actually was helpful...he took $13 bucks off of the bill. So, I payed $44 for a F#@*in oil change because they were incompetent the first time and torqued the drain plug to tight months ago! All in all I am just venting and warning anyone in the area what an ordeal it is to deal with their service department and to consider that if they consider Fair Oaks for any work.
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Joined: May 2000
Posts: 21,197
I have no life
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I have no life
Joined: May 2000
Posts: 21,197 |
Never had an issue or heard of anyone with an issue with an SVT Contour getting on any lifts.
-'96 SE MTX 3L
-'98 SVT 1,173 of 6,535
-'05 Mazda 6s, loaded, g/f's ride
-Need a 96-00 manual on CD? PM or email me
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Joined: Oct 2002
Posts: 726
Veteran CEG\'er
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Veteran CEG\'er
Joined: Oct 2002
Posts: 726 |
That is an absolute joke. Take that work order and go up the chain of command until you get your money back. When I worked for Acura, we would have to get to guys to lift up the NSX's onto a floor jack, because the lift arms would never fit. If you signed to have your oil changed for 19.99 or whatever, that all u should pay. So I say find the service manager, then the GM, then the owner if you have too. -Tim 
Tim
Ex - ContourPower
2001 Saab 9-3 Viggen
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Joined: Nov 2001
Posts: 717
Veteran CEG\'er
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Veteran CEG\'er
Joined: Nov 2001
Posts: 717 |
try willowbrook on rt 83 & just north of I-55. I take my CSVT there all the time. have always been very happy. is fair oaks an svt dealer? willowbrook is, might make all the difference.
contours, deloreans & fiats, oh my!
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Joined: Dec 2002
Posts: 535
Veteran CEG\'er
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Veteran CEG\'er
Joined: Dec 2002
Posts: 535 |
fair oaks is very incompetent, i get my 240's and my wifes tour's oil changed at gerald nissan and its slammed . of course it cost me only 12 bucks each... 
2006 KIA RIO LX 5-speed
2003 Escape 3.0L wifes
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Joined: Jun 2000
Posts: 2,580
Hard-core CEG'er
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Hard-core CEG'er
Joined: Jun 2000
Posts: 2,580 |
Some dealers think they are entitled to charge more $$ for anything including toilet paper used by the techs.
2005 Nissan Sentra 1.8 SE, Code Red. '00 Tropic Green Ford Escort SE [Contour's little cousin]
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Joined: Jan 2004
Posts: 383
CEG\'er
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CEG\'er
Joined: Jan 2004
Posts: 383 |
Victor Ford has been great for parts and service. But then again, that's up in Wauconda. Hope you get a refund!
Sean
'99 Silver SVT Contour
(2000 miles since June, now needs new front brakes and bearings)
'98 CBR900RR Again
(Put away for the winter)
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Joined: Jan 2002
Posts: 3,076
Hard-core CEG'er
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Hard-core CEG'er
Joined: Jan 2002
Posts: 3,076 |
reminds me of a time I went to duthler ford in GR and told them to replace my warped front right rotor (I knew it was toast) I would have done it myself but it was finals week and I was getting my seized parking brake cable replaced at the same time.
next thing I know they try to charge me $50 for turning my toasted rotor even though they REPLACED IT with a new one!!
I chewed them out because:
1) I said it was bad, and told them just to REPLACE IT.. never to TURN IT!! I knew it was unfixable in the first place.
2) I could have bought a new rotor and put it on myself for cheaper than their failed repair attempt.
... I got a full refund.
2000 SVT Black/Tan #1633/2150 (a few mods)
Alpine: CDA-9835, MRV-F540, MRD-M550
PG: TANTRUM-X 6.5 COMP all around.
Some people wear Superman pajamas. Superman wears Chuck Norris pajamas.
CEL currently: Off
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