edead bad experience or bad company?

ED had some serious problems in the past with customer service, a long long time ago. Ben Milne has since made great strides to correct that problem by putting customer service first are foremost. Ben handles many problems with his product himself. He posts regularly on the ED forums and answers alot of questions.

I bought my 16Kv.2 from ED quite a while back now and I'm still very impressed with the sub. For the price I was more than happy with it's performance. I've heard alot of the same from pretty much everyone else I know that's ordered from them.

I live up in Canada, and received my sub 2 days after ordering. That's damn fast shipping over the border.

Originally posted by Honkeytonk Monkey:
ED had some serious problems in the past with customer service, a long long time ago.

Saying he had serious problems with customer service is seriously understating the issues of that time. I agree with the rest of this.

Quote:

Ben Milne has since made great strides to correct that problem by putting customer service first are foremost. Ben handles many problems with his product himself. He posts regularly on the ED forums and answers alot of questions.

I bought my 16Kv.2 from ED quite a while back now and I'm still very impressed with the sub. For the price I was more than happy with it's performance. I've heard alot of the same from pretty much everyone else I know that's ordered from them.

I live up in Canada, and received my sub 2 days after ordering. That's damn fast shipping over the border.

Was there a UPS tracking number they offered? could be UPS f'd up and out of ED's hands. Stuff like that happens all to often with any shipping company.

Sounds like its an issue with the shipping company and not ED.

Originally posted by SteedaSVTâ�??¢:
Your the first person i have ever heard have a problem with ED

You should crawl out from under the rock you have been living under the past few years.

I know I sound like a jerk saying that; there is not a nicer way to get my point across...

Please read this thread, especially the posts by bigbassman. It really gets good on page 3. In case that was not enough, check out The Ben Milne Love Parade.

Making mistakes can happen to anyone just starting out his own company. However, being decietful, ripping off his own friends, and selling products he knew were defective are unforgivable practices.

Maybe he is improving. Nothing he can do will resolve the mess he has created in the past. I would never gamble my money away on eD.

Tempe

Originally posted by Tempe:

Originally posted by SteedaSVTâ�??¢:
Your the first person i have ever heard have a problem with ED

You should crawl out from under the rock you have been living under the past few years.

I know I sound like a jerk saying that; there is not a nicer way to get my point across...

Please read this thread, especially the posts by bigbassman. It really gets good on page 3. In case that was not enough, check out The Ben Milne Love Parade.

Making mistakes can happen to anyone just starting out his own company. However, being decietful, ripping off his own friends, and selling products he knew were defective are unforgivable practices.

Maybe he is improving. Nothing he can do will resolve the mess he has created in the past. I would never gamble my money away on eD.

Tempe

Maybe you should Realize WTF your talking to..
Not trying to sound like a jerk but I know far more than you.

And Sorry i don't search For Ben's Cool Story's

Tempe is right. eD is nothing but trouble. I was one of the lucky people who got burned by Ben...the products never broke on me, but he screwed me over on deals a couple times.

I paid for an amp, and he fed me a line of BS and sent me another amp instead...which wasn't any good at all.

I had him lie to my face once about his products and how someone else (whom I respect) had called him to talk about 'his' motor technology (which was an off the shelf TC Sounds design), asking if it was a copy of another product that was patented.

Ben Milne only cares about money and will stab his best friends in the back to make a buck.

Eric

Originally posted by SteedaSVTâ�??¢:

Maybe you should Realize WTF your talking to..
Not trying to sound like a jerk but I know far more than you.

And Sorry i don't search For Ben's Cool Story's

I know Tempe well...he and I have known Ben since before he started his company. We helped him get off the ground...now, you tell me who knows far more about this situation?

Not to be an ass, but we've both been there, dealt with that BS.

Eric

I didn't want to get into specifics about ED, but those threads do that pretty well. Many people have been seriously [censored] by ED. They may be better, but I'd have a hard time recommending them. About the TC motor, using standards motors isn't unusual at all in this industry. Especially with startups like ED.

When they where coming out with the nine.4 i was the third person to buy one. The day after they where released i got mine.

I have Purchased over a grand in stuff from ED never once had a problem, got a nine.1 shipped to be becuase i had a problem with mine before i sent my 9.1 back.

Name another company that will do that?

Originally posted by dnewma04:
I didn't want to get into specifics about ED, but those threads do that pretty well. Many people have been seriously [censored] by ED. They may be better, but I'd have a hard time recommending them. About the TC motor, using standards motors isn't unusual at all in this industry. Especially with startups like ED.

The issue with the standard motor wasn't the issue. As you say, it isn't unusual...however *inserting details here* he lied to me face-to-face that Dan Wiggins of Adire Audio called to ask him whether he was using a motor that was copying XBL^2 (a patented Adire motor technology), purportedly because Dan measured the motor's BL vs. X on the eD A series (flat cones) and found it to be very similar to the XBL^2 motor. I talked to Dan, and Dan did no such thing. I have talked to Dan on numerous occasions and have never had a dealing with him where he wasn't completely truthful with me...verified by a reputable 3rd party.

Originally posted by SteedaSVTâ�??¢:
When they where coming out with the nine.4 i was the third person to buy one. The day after they where released i got mine.

I have Purchased over a grand in stuff from ED never once had a problem, got a nine.1 shipped to be becuase i had a problem with mine before i sent my 9.1 back.

Name another company that will do that?

You were very fortunate...as that is not typical eD fare. So I would wager that even eD would not be an example in reference to your question.

Eric

Originally posted by SteedaSVTâ�??¢:
When they where coming out with the nine.4 i was the third person to buy one. The day after they where released i got mine.

I have Purchased over a grand in stuff from ED never once had a problem, got a nine.1 shipped to be becuase i had a problem with mine before i sent my 9.1 back.

Name another company that will do that?

McIntosh. Actually, I sent my amp (that I purchased used with no warranty) to be inspected/rebuilt. They paid to have it shipped to them, did the inspection and supplied parts (screws, and a couple of aluminum trim pieces that were scratched) and sent it back to me for 0.00.

Originally posted by nismo:

Originally posted by SteedaSVTâ�??¢:
When they where coming out with the nine.4 i was the third person to buy one. The day after they where released i got mine.

I have Purchased over a grand in stuff from ED never once had a problem, got a nine.1 shipped to be becuase i had a problem with mine before i sent my 9.1 back.

Name another company that will do that?

You were very fortunate...as that is not typical eD fare. So I would wager that even eD would not be an example in reference to your question.

Eric

Seems to me that they are a prime Example since i just stated the reasons.

But if you wanna live in your ED hating world Cool I really don't care...

Originally posted by SteedaSVTâ�??¢:

Seems to me that they are a prime Example since i just stated the reasons.

But if you wanna live in your ED hating world Cool I really don't care...

I feel he brought this on himself, but I would cease and desist my mission to share this information if he would truly apologize and make things right.

I guess you could say I brought this on myself as even after he stuck me on a couple things, I still supported him. I just don't want other people to get burned like I did.

You can think I hate eD when I'm just sharing the experiences of myself and that of others when someone says "I've never heard anything bad about them".

Something to think about...those who know better stay away from the cheap-bling brands try to tell those who don't know any better about how the audio industry works...I'm merely trying to do the same thing with eD.

Eric

Originally posted by nismo:

Originally posted by SteedaSVTâ�??¢:

Seems to me that they are a prime Example since i just stated the reasons.

But if you wanna live in your ED hating world Cool I really don't care...

I feel he brought this on himself, but I would cease and desist my mission to share this information if he would truly apologize and make things right.

I guess you could say I brought this on myself as even after he stuck me on a couple things, I still supported him. I just don't want other people to get burned like I did.

You can think I hate eD when I'm just sharing the experiences of myself and that of others when someone says "I've never heard anything bad about them".

Something to think about...those who know better stay away from the cheap-bling brands try to tell those who don't know any better about how the audio industry works...I'm merely trying to do the same thing with eD.

Eric

Thats great, and I have never had a Problem with them or RE, so i support them. To each his own

Originally posted by SteedaSVTâ�??¢:
Thats great, and I have never had a Problem with them or RE, so i support them. To each his own

Have you ever had a chance to meet David from RE? Dude is cool as hell...also a buddy of mine.

I had 2 RE8's and I wish I hadn't sold them, but its okay because I think I'll be using 4 15" RE SE's in a wall in my S10.

Eric

Originally posted by nismo:

Originally posted by SteedaSVTâ�??¢:
Thats great, and I have never had a Problem with them or RE, so i support them. To each his own

Have you ever had a chance to meet David from RE? Dude is cool as hell...also a buddy of mine.

I had 2 RE8's and I wish I hadn't sold them, but its okay because I think I'll be using 4 15" RE SE's in a wall in my S10.

Eric

Ive never met any Re people in person but talked to many of them on the phone

I cant say much about them, they sell Tsunami Products

I no longer own any of their products, except for some edead installed in my car, but I have had nothing but good experiences with eD over many years and multible products. I have read through a lot of the pro and con threads on all the audio forums over the years, but have never had anything remotely negative happen with any of my edead products or service.

Ben, Jeremy and all of the people whom I've dealt with from eD have always been helpful and honest with me. The only other companies that I've personally dealt with that gave the same level of support were Ascendent Audio and McIntosh.

Just IMHO...

the deal was that they forgot to ship the package on that friday morning... and midday ... and afternoon... so yeah the package was not shiped untill tuesday... and yeah they also charged me for a 3 day delivery when ups delivers in 3 days for a normal fee... if u dont get it... they charged me double for a regular shipment... so after calling them and emailing them a rep said he would refund my shipping money back.... so 5 days later no money was returned and thank god i contacted my credit card company ...i have a email stating my product was sched to be delivered on the 15th being the 20th already i told my cc that i did not receive that package.... all my money back...

Hmm, I ordered 60ft of Edead and it was here in 2 days.