I just wanted to let everyone know how great HELM is.
I've ordered a couple shop manuals from them in the past for my Honda's and hadn't had any problems. So when I got my 98 SVT I looked on their site to see they carried shop manuals for the 98 Contour. A bit steep at $110 plus tax and handling but it includes two volumes and I know it'll pay for itself so... it's worth it.
Anyways, so I just got them in the other day. I opened the box to find that Vol.1 had the binding coming apart and Vol.2 had water damage to half the pages (stiff, warped and stuck together). So I called HELM and explained the problem and without any questions they said they would re-ship my order and I would have it in 3 business days. They also asked for me to just discard the previously shipped manuals, they dont even want them back. I thought I would have to go through shipping them back and waiting for a return shipment but they were very nice and helpful. More than worth the cost of the manual.
Just thought I would let people know about HELM Inc.'s great customer service.
So far the manuals look good but there is one thing that I see that I dont really care for... they have all the torque specs listed in only Nm instead of also listing the equivalent lbs/ft value, my torque wrench is only lbs/ft so I will have to convert the numbers which I've already found the conversion value for it so... Not a BIG deal but it's just something I've noticed.
I've ordered a couple shop manuals from them in the past for my Honda's and hadn't had any problems. So when I got my 98 SVT I looked on their site to see they carried shop manuals for the 98 Contour. A bit steep at $110 plus tax and handling but it includes two volumes and I know it'll pay for itself so... it's worth it.
Anyways, so I just got them in the other day. I opened the box to find that Vol.1 had the binding coming apart and Vol.2 had water damage to half the pages (stiff, warped and stuck together). So I called HELM and explained the problem and without any questions they said they would re-ship my order and I would have it in 3 business days. They also asked for me to just discard the previously shipped manuals, they dont even want them back. I thought I would have to go through shipping them back and waiting for a return shipment but they were very nice and helpful. More than worth the cost of the manual.
Just thought I would let people know about HELM Inc.'s great customer service.
So far the manuals look good but there is one thing that I see that I dont really care for... they have all the torque specs listed in only Nm instead of also listing the equivalent lbs/ft value, my torque wrench is only lbs/ft so I will have to convert the numbers which I've already found the conversion value for it so... Not a BIG deal but it's just something I've noticed.
