|
|
Joined: May 2004
Posts: 9,872
Addicted CEG\'er
|
OP
Addicted CEG\'er
Joined: May 2004
Posts: 9,872 |
Originally posted by RTStabler51:
Still, [censored] happens.
Originally posted by TourDeForce:
Originally posted by RTStabler51:
Joe has probably one of the best customer service reputations out there in the Contour community. And being he most likely was having the item drop shipped from BAT, then you add another person to the equation. Maybe it was or is on back order from BAT?
"he said that BAT had sent him the tracking number and he will e-mail it to me as soon as he gets back from the post office."
Nope, that ain't it.
yea but Joe isn't letting me know anything lately, I have no idea where my shipment is, I e-mailed hi several times asking for tracking number. This by far I hate to say will the last thing I EVER get from SP..sorry.. 
#0009
|
|
|
|
|
Joined: May 2001
Posts: 2,291
Hard-core CEG'er
|
|
Hard-core CEG'er
Joined: May 2001
Posts: 2,291 |
If you don't see it by your deadline date (the day you planned to install it) or know what's up with the order, then call your bank if you used a card to pay. Make sure you have all your details ready for the Rep when they take your call.
They'll give you temp credit for the transaction and most likely attempt to run a chargeback against SP. If you still don't have your order, it will likely move it up the list of priorities for SP. They'll either get your part to you or go ahead and allow your money to be refunded.
If SP gets it to you or refunds you while the claim is open, make sure you call the bank and tell them you and the merchant came to a resolution.
It may seem harsh to do this, especially to those that know Joe personally, but business is business and a company should be prepared to deal with circumstances such as this. Blowing people off (or making it so the customer feels that they're being blown off) is bad practice and tends to contribute to a lack of trust.
|
|
|
|
|
Joined: May 2003
Posts: 5,600
Addicted CEG\'er
|
|
Addicted CEG\'er
Joined: May 2003
Posts: 5,600 |
you are right, business is business. you should get some info regarding your transaction and if you dont, you are more than entitled to do what it takes to get a refund or your product.
i, however, have had a different experiance with joe. ive ordered a few things from him now, and havent had a problem. bat screwed up one order i had. it was ordered through SP, got a FSB instead of a RSB. bats supplier of RSB no longer is making them, so i just kept the front one. not joes fault cause the invoice says rear, i just got one for the front. he was going to cut me a deal on the rear one since my order was screwed up and it would cost him money for me to return mine anyway. he always responds to my emails quickly as well.
im sorry your experiance with SP hasnt been better b/c i would hate to see one of our few parts suppliers go the way of SHO shop.
#4559 of 6535 born on Feb 17, 1998
Black 1998.5 CSVT
FOR SALE [cleaning house]: SVT rear swaybar. Reasonable offer and its yours!
|
|
|
|
|
Joined: May 2004
Posts: 9,872
Addicted CEG\'er
|
|
OP
Addicted CEG\'er
Joined: May 2004
Posts: 9,872 |
well I got a hold of Joe again. He told me the samee, "I have the tracking number here somwhere..let me give you a call back.." I was like ok, to my amazement he called back 10 min later. Got the number, went online to UPS. The package was shipped out this past friday. I should be getting it Wednesday. My day today went to waste and I am very pissed about it. But then again as you all said, $hit happens. Guess I'm gonna hafta try to take saturday off now  very dissapointed with my business with SP
#0009
|
|
|
|
|
Joined: Aug 2004
Posts: 6,791
Hard-core CEG'er
|
|
Hard-core CEG'er
Joined: Aug 2004
Posts: 6,791 |
Ehh, got my MAF adapter today from them. I ordered it friday and they were out of stock, so they sent one up from florida. Quick shipping if ya ask me, still too expensive for that damn thing! 
|
|
|
|
|
Joined: Sep 2002
Posts: 6,106
Addicted CEG\'er
|
|
Addicted CEG\'er
Joined: Sep 2002
Posts: 6,106 |
Originally posted by RawBurt:
Ehh, got my MAF adapter today from them. I ordered it friday and they were out of stock, so they sent one up from florida. Quick shipping if ya ask me, still too expensive for that damn thing!
www.duratecperformance.com sells MAF Adapters for ~$20.00.
Mark
2000 Black CSVT
3.0L Hybrid - 206fwhp & 195fwtq
|
|
|
|
|
Joined: Jun 2001
Posts: 2,166
Hard-core CEG\'er
|
|
Hard-core CEG\'er
Joined: Jun 2001
Posts: 2,166 |
Originally posted by Y2KSVT:
Originally posted by RawBurt:
Ehh, got my MAF adapter today from them. I ordered it friday and they were out of stock, so they sent one up from florida. Quick shipping if ya ask me, still too expensive for that damn thing!
www.duratecperformance.com sells MAF Adapters for ~$20.00.
Mark
Where? Cheapest I can find is $30. Also, it appears as if they got bought out by Draxas Performance
http://store.draxas.com/browse_products.asp?Cat=3&Sub=15
- Zack
WANTED: T-Red HEATED Side Mirrors
FOR SALE: 4 14" Alum Alloys and Nearly New Avid H4s Tires w/ Center Caps
2000 T-Red SVT
1995 LX V6 MTX (RIP)
|
|
|
|
|
