A friend that I work with who has owned more great Fords in his short life had just recently purchased an 06 Mustang GT. He was nearly begged by this dealership to come in for warranty service work. I have posted the link to his write up. If you are in the North Texas area you need to read this.
Thanks,
Jon
They did what to my car?!
I love it! Damning letters are the kind of thing we need more of nowadays! I'd be pissed if I were that guy!
Is that sarcasam or am I misunderstanding your post madmerc?
I've never truly been "impressed" with the service department there, and I use Gary whenever I go in there. I've also talked with the service manager, nothing to write home about there either.
I understand where this guy is coming from.
Dang, that's crazy! I would have sent that letter to the news AND lawyered up for real! Personally, I'm completely done with Ford if I can help it.
I hated the service department at Don Davis Ford... and I HATE Hiley Mazda where I got the MSM, but I have nothing but great things to say about Freeman having bought 3 cars from there and taken the MSM there for warranty work.
Just an update,
Jason (the letter author) recieved a phone call from the service manager this morning practically begging to resolve this issue. To fact that he would do whatever it took to do anything to resolve it and said he would get the car in right now.
Jason is heavily involved with local Ford, Mustang, and general auto forums. Since Friday he has accumulated over 1000 replies to this letter on various forums. Many of those replies were also forwarded to the dealership.
After I hear more today I will let you know the extent of the attitude adjustment the dealer has made.
Thanks,
Jon
Jason should have his car finished today. They called him twice yesterday just to let him know the status. They are litterally moving Heaven and Earth to fix this.
I sitll don't t hink I would go back after this has been fixed. I don't care how much they begged.
Me neither but it's not my car. I'll give more info latter today.
who is he on DFW Stangs? Just wondering...
sorry, but since I have to wait on him....
He did mention that everything was taken care of on his car and they even called him the next day to verify that it was riding and driving okay.
Not everyone is black and believes things should just be handed to them.
ZING!
so I didn't get service and the time that I leased a BRAND NEW HONDA and had to take it back four times for multiple issues, get yelled at by the sales manager because THEY REMOVED SOMETHING I ADDED TO THE CAR WITHOUT ASKING, told I am too young to know anything about it, etc. etc. etc.
