in my favor! 
Picked up my car from having the rear bumper repainted due to a tiny fender bender last month. I go look at the bumper and it looks exactly the same.  Then I look at my invoice and see "FRT BUMPER" listed a couple times. Go back in, the office staff is confused, so they go get the owner. He comes in fuming mad. Apparently, the guy that did the work rewrote the estimate, ignoring the estimates from the insurance company and the shop itself, for the front bumper. I guess he saw a couple scratches there and thought that the front was supposed to be done.
The owner cursed up a storm because this guy has made a couple other mistakes recently. He apologized and told me to bring the car back on Monday and they'll do the rear bumper like they were supposed to, and find me something to drive.
Front bumper repainted for free! Yay! It had a couple scratches on it, so it was kinda in need of some paint anyways.
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My car.
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