careers.verizonwireless.com (search for FL and Information Technology)
Boca Raton, FL (no relocation $ will be provided)
Responsibilities The Technical Analyst-Technical Services is responsible for performing technical administration and/or analysis duties in support of various network and hardware/software operations activities. Assists in the implementation of end user computing equipment. Consults with client staff on equipment problems and malfunctions. Provide on-site technical support to retail, network and administration locations in South Florida. Typically performs medium size technical tasks with average level of complexity. Some problem resolution and designing is required. Occasionally leads staff members and peers. Needs close supervision only on new tasks.
Completes assigned technical tasks on time and as directed (e.g., assists in analysis, implementation, testing, monitoring, maintenance, production support, documentation, etc.).
Resolves assigned Trouble Tickets within established timeframes while providing quality customer service.
Performs proper analysis and resolution activities and provides solutions while following well-defined procedures and processes.
Proactively monitors and controls all production systems and networks to maximize systems availability.
Utilizes knowledge of commonly-used concepts, practices and procedures while relying on instructions and pre-established guidelines as well as well-defined procedures to perform the functions of the job. Creativity or exercise of discretion and independent judgment is required. Qualifications Associates or Technical degree required.
2+ years of experience in a network/data center operations, hardware/software support, and/or client relations position is preferred; or an equivalent combination of education and work experience
Demonstrated technical and analytical skills, including the ability to understand and communicate complex technical information
Knowledge of networking (e.g., LAN/WAN, TCP/IP) and/or computer (e.g., micro, mainframe) operations
PC and desktop applications competency (e.g., Microsoft Office, e-mail, etc.)
Knowledge of voice operations and Voice Over IP.
Knowledge of information systems concepts
Working knowledge of computer peripherals (printers, scanners, USB connections, etc).
Working knowledge of applicable methodologies, tools, standards and procedures
Good interpersonal skills
Strong customer service skills
Motivated and self starter
Able to occasionally work late nights and weekends
Decision-making and leadership aptitudes
Demonstrates ability to analyze problems, develop solutions and make decisions that impact technical assignments.
Good organizational and problem solving abilities
Good verbal and written communication skills
Must have adequate and reliable transportation
Reference: Brent Greenberg